Terms of service

Welcome to MoonAura. By placing an order or using this website, you agree to the terms below.

Products

All items are handmade in small batches, so small variations in colour, size or finish are normal and are part of their charm. We do our best to show our products accurately, but colours may look slightly different on your screen.

Orders and payment

Prices are listed in USD. We may cancel or refuse an order if an item is unavailable or if there is a pricing error, and we will refund you in full if we do.

Shipping

We currently ship within the United States only. Orders are prepared within 2–5 business days. See our Shipping & Returns page for details.

Returns and refunds

You may request a return within 15 days of receiving your item. See our Shipping & Returns page for details.

Care and safe use

Please follow any care and safety instructions provided with your item. Never leave a burning candle unattended.

Changes to these terms

We may update these terms from time to time. The version posted on this page applies to your order.

Contact us

If you have any questions, please message us through our Contact page.